Return Policy

To return or exchange any items please make sure you meet all of the below requirements, and email hello@theterracollective.com.au with the subject 'Returns' followed by your order number. Your will receive an email within 2 business days with a return form & shipping information. Please print form & fill out, return form in package. The cost for the return is the responsibility of the sender unless the return is due to a mistake by The Terra Collective or the item is faulty. Please include photos of faulty items in your returns email.

Returns must be sent within 14 days of delivery, in their original condition, un-used/un-worn and in their original packaging. Once the return has been received and checked you will receive a full refund* to the account in which the purchase was made.

All sale items are final and unfortunately cannot be refunded.

 

These terms are subject to change. Please return to this page to stay up to date with our returns policy.